I booked a hotel in Skopje through Booking.com, which was clearly listed as having a free cancellation policy. Unfortunately, my flight was canceled, and I had no choice but to cancel the reservation. However, the hotel now refuses to refund my money, claiming that my booking wasn’t eligible for free cancellation. They told me to resolve the issue with Booking.com, but Booking.com’s customer service is completely unresponsive—no replies, no resolution. This is unacceptable! I paid for a service under specific terms, and now both the hotel and Booking.com are ignoring their own policies. I demand a full refund immediately. Booking.com needs to take responsibility and ensure that customers are not deceived like this!
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I had planned a trip to Skopje through Booking.com and booked a stay at Ohrid Sky Corner Hotel. Everything was in order until the day of departure. While at Sabiha Gökçen Airport, just before boarding, I suddenly experienced a serious health issue and had to be taken to the airport’s medical clinic ...
I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...
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