I booked a hotel reservation in Sharm El Sheikh through Booking.com and paid for it with my credit card. Three days before my trip, Booking.com closed my account without explanation and canceled my reservation for no reason. I could not access my account, reservation, or site representatives.
Even though I did not cancel the reservation and Booking.com canceled it four days before my arrival (according to Booking.com's cancellation policy, a fee of 128.73 USD is charged for cancellations after March 21, 2024, at 00:00), Booking.com deducted 118 USD from my refund. They put me in a difficult situation and stole my money.
I am demanding a full refund. If necessary, I will file a complaint with the Dutch authorities.
I signed up for an account on Booking.com and went ahead to book a hotel in Sharm El Sheikh. I made the payment using my credit card. Just three days before our trip, Booking.com suddenly closed my account and canceled my reservation without any explanation whatsoever. After multiple attempts, I was...
I made a reservation through Booking.com on July 12, 2024, for a hotel in Sharm El Sheikh, Egypt, with confirmation code 49523683556. I received a message the next day stating that I needed to load my card for a one-night advance payment. After adding funds to my card, I completed the payment, resul...
Months ago, I booked Meraki Resort Hotel in Sharm El Sheikh through Booking.com for August 18–23. I completed the payment by credit card, and my reservation was confirmed. Both my bank statement and Booking.com’s confirmation email clearly showed that the payment had been received. But when I arriv...
We booked two rooms for 4 people in Sharm El Sheikh through Booking.com. However, there was an error in this reservation. For my booking from 10.12.20...
I booked a hotel in Sharm El Sheikh via Booking.com, clearly selecting a meal-included option (at the very least, breakfast), and completed the full payment in advance. However, upon arrival at the hotel, I was told that my reservation only covers the room — no meals included. This was shocking and ...
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