On July 26, I booked a standard room at Pickalbatros Laguna Club Resort Hotel in Sharm El Sheikh, Egypt, through Booking.com. My reservation was confirmed, and $681.15 was charged to my credit card. However, on August 7, due to an error caused by Booking.com, my reservation was canceled. On the same day, my account was charged three more times, and several additional payment attempts were made.
Because of this issue, I still hold valid flight tickets but, with my travel date approaching, Booking.com’s finance department has only given me vague responses like “we see your payment, we’re waiting for an update.” Meanwhile, the hotel’s prices have increased, and due to Booking.com’s mistake, I am unable to stay at my chosen hotel and risk losing the cost of my flights.
I have contacted Booking.com customer service numerous times via phone and email, but I have only received evasive explanations and no real solution. This situation has caused me significant financial and emotional stress.
I request that Booking.com either reinstate my original booking or provide me with an all-inclusive stay at the same or higher standard hotel for the same dates. My reservation number is 6852363640. I expect an urgent and satisfactory resolution without further delays.
On July 26, I made a standard hotel reservation through Booking.com for Pickalbatros Laguna Club Resort Hotel in Sharm El Sheikh, Egypt. My reservation was confirmed, and $681.15 was charged to my credit card. However, on August 7, due to an error caused by Booking.com, my reservation was canceled. ...
I booked a 6-night, all-inclusive stay for 2 adults and 2 children (ages 8 and 2) at Pickalbatros Laguna Club Resort in Sharm El Sheikh via Booking.com for $809.20 (USD). However, just days before my trip, I noticed that the same hotel under identical conditions was now listed at $737.56 (USD). I i...
Months ago, I booked Meraki Resort Hotel in Sharm El Sheikh through Booking.com for August 18–23. I completed the payment by credit card, and my reservation was confirmed. Both my bank statement and Booking.com’s confirmation email clearly showed that the payment had been received. But when I arriv...
I made a reservation through Booking.com on July 12, 2024, for a hotel in Sharm El Sheikh, Egypt, with confirmation code 49523683556. I received a message the next day stating that I needed to load my card for a one-night advance payment. After adding funds to my card, I completed the payment, resul...
Hello, I booked a 5-night stay at Jazz Makadi Saraya Hotel in Egypt through Booking.com for check-in on January 18 and paid with my credit card. Later, they canceled my reservation due to a supposed card issue and charged me $205.44. Since I still needed a room, I rebooked the same hotel and paid ag...
Comments