Booking.com Refused My Refund After Date Change on a Fully Refundable Hotel

I booked a fully refundable hotel stay in Paris through Booking.com. Later, I decided to change the dates, and I paid the difference in price without issue. However, when I tried to cancel the reservation afterward, Booking.com refused to refund me.

Their reasoning? They claimed that changing the dates voided my cancellation rights — something I was never informed about during the purchase or the date change process. I had no idea that modifying my stay would revoke the refund policy tied to the original booking.

I paid the extra amount thinking I still had the flexibility promised at purchase. It was marketed as a refundable reservation, and now I’m being denied my refund for a technicality that was never disclosed.

I demand that Booking.com honor the refund conditions originally stated, or at the very least clearly explain why my right to cancel was silently removed after a routine date change. This experience has been incredibly frustrating and feels misleading.