I booked a fully refundable hotel stay in Paris through Booking.com. Later, I decided to change the dates, and I paid the difference in price without issue. However, when I tried to cancel the reservation afterward, Booking.com refused to refund me.
Their reasoning? They claimed that changing the dates voided my cancellation rights — something I was never informed about during the purchase or the date change process. I had no idea that modifying my stay would revoke the refund policy tied to the original booking.
I paid the extra amount thinking I still had the flexibility promised at purchase. It was marketed as a refundable reservation, and now I’m being denied my refund for a technicality that was never disclosed.
I demand that Booking.com honor the refund conditions originally stated, or at the very least clearly explain why my right to cancel was silently removed after a routine date change. This experience has been incredibly frustrating and feels misleading.
I made a hotel reservation in Paris through Booking.com, but due to an unexpected change in my travel plans, I needed to reschedule the booking dates. I contacted the hotel directly, and they were extremely cooperative — they told me they’d be happy to proceed with the cancellation or date change as...
I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...
We booked a hotel in Paris through Booking.com and later noticed that the price for the same stay dropped after our check-in date. Upon contacting Booking.com, they acknowledged the price difference and confirmed via email that we were eligible for a €290 refund under their price match policy. Foll...
I made a reservation via Booking.com for New Years Eve in Paris. The property asked me to make the payment to secure the reservation, and it sounded reasonable back then so I did. The day before the check-in, and one day after the free cancellation period had finished, the property canceled the rese...
I booked a fully refundable stay through Booking.com at Flor Parks Barcelona Hotel for September 1–8. My reservation was specifically created as cancellable with a refund guarantee. Later, I requested a date change, but was told it would be processed at the new, higher rate. To clarify the situation...
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