I booked a 3+1 apartment from Cosy Rent Garage in Strasbourg via Booking.com for 6,068 TL. However, the accommodation specified in the message sent for my stay was a 2+1 apartment, located 15 minutes away and not the place I paid for. Researching this alternative apartment, its nightly rate was 4,300 TL. The link for the booked 3+1 apartment: [Link 1] The link for the 2+1 apartment I had to stay in: [Link 2]
I immediately contacted Booking to clarify the situation. They promised to respond within 30 minutes to rebook us into the reserved 3+1 apartment, but there was no follow-up. I then explained the incident and requested a refund since I was deceived by the company I booked through Booking.
Booking, however, only refunded 15% of the amount, stating that I should claim the rest directly from the company. I contacted the company, and they admitted to misleading us, providing me with the message as evidence.
I do not seek complimentary accommodation but a refund of the amount paid. Despite being the one suffering from this poor service, Booking expects me to resolve the issue with the company. I would not have booked with this company without Booking, as I trust Booking to uphold my rights.
I request a refund of the amount to compensate for this bad experience and ensure customer satisfaction.
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