On July 10, I made a hotel reservation in Milan via Booking.com as part of my visa application process. Due to delays in the visa procedure, the amount was charged to my card. My plans changed, and I canceled the reservation. Now, four months have passed, and I still haven’t received my refund. To make matters worse, I’ve had to pay interest on the charged amount.
Booking.com’s customer service in Turkey is completely unreachable. I’ve had no choice but to call the UK-based number, which incurs additional costs. Despite being promised responses within 48 hours, their emails take at least a week, sometimes two, to arrive. The responses claim the refund has been processed by the hotel, yet no money has been returned to my account.
To complicate matters further, my bank card is now closed. I’ve filed multiple disputes with both my bank and Booking.com, yet there has been no resolution. I will find a way to resolve this issue eventually, but I strongly urge others to avoid Booking.com to prevent falling into the same frustrating situation. Booking.com must act urgently to resolve this matter and refund my money immediately.
On July 10, during my visa application, I made a reservation from Milan through Booking.com. The fee was charged to my card due to the prolonged visa process. Then my plan changed and I canceled the reservation. Now the 4th month has been completed, but I still have not been refunded. On top of that...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I booked a hotel through Booking.com and canceled the reservation on the same day. I was initially told that the refund process was in progress, but later received a notice that the refund was canceled. The reservation details are as follows: Reservation number: 4970101703 Pin code: 6553 Date: Octo...
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