Booking.com Prepaid Reservation at Eva’s House Canceled and Mishandled

On August 17, 2025, I made a non-refundable, prepaid reservation for three nights at Eva’s House in Molyvos, Lesbos, through Booking.com (Reservation No: 5889*950). The booking was confirmed and scheduled to be right in the middle of my one-week vacation on the island.

When I contacted the property to share my check-in time, they replied with short and vague messages stating simply that “the property is not available on those dates.” After that, I began receiving repeated requests urging me to cancel my own reservation, without any clear explanation.

I then spent a long time on the phone with Booking.com, only to be told that I needed to cancel the booking myself if I wanted to avoid further issues. I felt pressured to cancel just to avoid arriving at the property and being turned away at the door. I did not want to risk my vacation being further disrupted, but the entire situation showed a complete lack of professionalism.

Eva’s House clearly demonstrated that they have no respect for guests’ time, effort, or money. Booking.com’s handling of the issue was equally disappointing—no apology, no meaningful solution, only a suggestion for a new accommodation located in a completely different part of the island with poor accessibility.

I have been using Booking.com for years, and while things work fine when everything goes smoothly, this experience has shown me that when problems arise, Booking fails to protect its customers.

I demand that Eva’s House issue a formal apology and compensation for canceling a prepaid, non-refundable booking. I also call on Booking.com to take responsibility, enforce stricter standards with their listed properties, and provide proper support to customers when issues like this occur.