Yakup

Verified

Member since November 2011

Complaints

Booking.com Left Me Stranded at a Hostel With My Family at Night

April 11, 2025 1:37 PM55

On March 26, 2025, after a 15-hour drive from Istanbul, we made a last-minute hostel reservation as a family in Zagreb t...o spend the night, with reservation number 4584119932. We knowingly chose the non-refundable option via booking.com. However, when we arrived at the property, we couldn’t retrieve ...

I Couldn't Access My Booking.com Hostel in Zagreb and Was Left Stranded with My Family

Yakup

Booking.com

April 11, 2025 1:27 PM29

On March 26, 2025, after a 15-hour road trip from Istanbul, my family and I reserved a hostel in Zagreb using Booking.co...m (reservation number: 4584119932). We were fully aware that we chose a non-refundable rate. However, what happened next was completely unacceptable. When we arrived at the hostel...