I booked a 3-night stay in London through Booking.com with reservation number 4303308397. Unfortunately, our flight was canceled, so we couldn’t make it to the hotel. Despite this, Booking.com has refused to issue a refund.
This experience made it clear that Booking.com has no interest in supporting its customers. It’s absurd that they don’t have a system to fairly handle such situations. The payment should be held in escrow, with a small fee deducted for cancellations, and the rest refunded if the stay doesn’t occur.
I’m deeply frustrated by the lack of flexibility and customer care. Booking.com must implement a more reasonable policy and refund my money immediately. This practice is unacceptable, and I’ll never trust Booking.com again.
I deeply regret using Booking.com for my travel plans. I canceled my hotel reservation on April 9, and despite the cancellation being confirmed, my money still hasn’t been refunded. This platform has caused nothing but financial frustration. I followed all the steps correctly, yet they continue to ...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I booked a hotel in Bangkok through Booking.com, and upon check-in, the hotel charged me a deposit, promising to refund it after checkout. However, it has now been three weeks, and I still haven’t received my refund. I reached out to the hotel, but they are completely ignoring my requests. I trusted...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
Comments