I am terribly dissatisfied with Booking.com. I booked a Lufthansa and a Pegasus ticket for my August 29, 2024 flight from Toronto to Dublin to Ankara with Booking.com. I had to cancel my flight due to complications caused by Lufthansa. Lufthansa advised me that because I purchased the ticket through Booking.com, I should receive a full refund, including for connecting flights.
Lufthansa initially indicated the ticket could not be canceled, but after clarifying the case, they agreed to reimburse it. I even agreed to pay a penalty of more than $300 CAD, but they only returned me around $441 CAD. Booking.com has withheld a total of $2014 CAD from me due to circumstances beyond my control.
This is unacceptable. I demand that Booking.com repay the outstanding balance owed to me promptly. I had put my trust in Booking.com, and the experience has been really disappointing. Booking.com, please rectify this issue as soon as possible and refund my money.
I purchased two flight tickets from Pegasus Airlines through Booking.com. After canceling both tickets, Pegasus confirmed that they processed the refund and sent it to Booking.com. However, despite Pegasus completing their part, Booking.com has not refunded my money. For the past five months, I hav...
I booked a Pegasus Airlines ticket through Booking.com, and later canceled it via the Pegasus mobile app. At the time of cancellation, the app clearly showed that I would receive a full refund. However, nearly a month has passed, and I still haven’t received any refund. When I contacted Pegasus, th...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a flight on November 29, 2024, through Booking.com. The payment was deducted from my account, but the flight tickets were not issued and the booking was canceled. Booking.com is causing me significant inconvenience, and I urgently need the funds to proceed with my travel plans.
I booked a flight ticket through Booking.com by clicking from Skyscanner's website. The payment was immediately deducted from my credit card, but I never received any confirmation email or booking code. Realizing something was off, I contacted my bank and also called Pegasus Airlines directly. They ...
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