I made a reservation through Booking.com for the dates 30.07 - 02.07 with confirmation number 4363983989. The property, Between Airport and the Harbor, sent me instructions via message on where to find the key. However, upon arrival, there was no key to be found. We waited all day, but no one arrived with the key. The contact phone number provided turned out to be fake, leaving my family and me stranded on the streets. This experience was deeply distressing and unacceptable.
I booked a property through Booking.com, but when I arrived, the host didn't give me the keys, leaving me stranded on the street. They didn't respond to any of my messages. I asked them to call me, but they never did. Booking.com has seriously let me down. Despite trying to contact the host directly...
I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed ...
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
We booked the Heroes Square & City Park Thermals Apartment through Booking.com, trusting their service, but were completely let down by both the property owner and Booking. The owner sent a code and a video explaining how to find the place, but when we arrived, the location was terrible, and it was ...
I purchased and paid in advance for my accommodation through Booking.com on October 2, 2025. I was unable to check in because no one was at the meetin...
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