I booked a hotel in Vienna, Austria through Booking.com for a stay from August 5 to August 8. During the booking process, I selected a package that included an airport transfer service, which cost approximately ₺2.000 more than the standard rate. In total, I paid around ₺27.000 via credit card for the reservation.
Before my check-in date, I contacted Booking.com customer service to confirm whether the transfer service would be arranged. I was told they would investigate and get back to me, but I never received any follow-up. On August 5, upon my arrival in Vienna, no transfer service was provided as promised.
I paid extra specifically for this service, and it was not delivered. I am requesting a full refund for the ₺2.000 charged for the transfer service. My reservation number is 5301954050. I expect a prompt resolution and refund without further delay.
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
On August 5, 2025, around 13:40, I canceled my Booking.com reservation at “Nice Private Room in Wien Center” in Vienna. I had already spoken with the property owner, and we agreed on a free cancellation. Since I had paid €37.69 in advance, I expected this amount to be refunded to my bank card withou...
On September 17, I made a reservation through Booking.com at Hotel d’Amsterdam in Amsterdam, which included a free airport transfer service. However, due to heavy crowds and long passport control lines at the airport, I was unable to use the transfer. When I contacted Booking.com, I was told to take...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked two hotels through Booking.com where free airport transfer was specifically listed as an included service: The Lift Boutique Hotel by Ridan Hotels (Reservation No: 3425287143807***) for September 30 – October 2, 2025. Stay Hotel Lisboa Centro Chiado (Reservation No: 1341051274717020***) f...
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