I booked a luxury stay at Lapland Hotels Sky Ounasvaara in Rovaniemi, Finland for my family (4 adults, 2 rooms) on January 28-29, 2025, specifically to experience the Northern Lights away from city lights. However, when we arrived, the hotel refused to accommodate us, claiming a technical issue and forcing us into a completely different hotel—Santa Claus Hotel in the city center.
This was a massive downgrade. The new hotel was cheaper, surrounded by city lights, and ruined our chances of seeing the Northern Lights. On top of that, we were crammed into a single room with terrible beds, completely different from our original booking. To make matters worse, I had to pay extra for parking at the new hotel.
When I demanded a partial refund, Booking.com refused to take responsibility. This is unacceptable. I paid for a premium experience and was forced into an inferior hotel that did not meet my expectations.
I demand compensation for the inconvenience and false booking. Booking.com is a disappointment, and I will never use their service again unless they resolve this issue properly.
I booked and fully paid for a stay in Midilli via Booking.com for the dates May 17–19, 2025. When we arrived at the hotel at the official check-in time of 3:00 PM, we were told the room had already been given to another couple who had only made a reservation—but hadn’t paid yet. Despite the fact th...
For our stay in Vienna from November 15-17, 2024, we booked two rooms through Booking.com, but the hotel provided us with rooms that were entirely different from what we reserved. When we raised this issue with the hotel staff, they claimed there was nothing they could do and directed us to Booking....
I booked a stay at the Grey & White Hotel in Rome through Booking.com for March 11–14, 2025. During my stay, there was no heating in the room, and we were freezing throughout the night. No one offered any help, and Booking.com’s customer service was unavailable after hours. The host also never respo...
I booked a stay at Sunny Memories through Booking.com well in advance, trusting the company’s reliability, and paid by credit card. On the morning of August 5, 2025, an email was sent notifying me that my reservation had been canceled. However, since I was changing countries and my phone lines took ...
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
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