On Friday, June 6, 2025, I booked tickets to the Louvre Museum in France through Booking.com. Despite completing the reservation and payment, we never received the tickets. We were traveling internationally and couldn’t reach customer service by phone, so we sent an email—but no one ever replied.
When we arrived at the museum, we were denied entry because we had no ticket—only a reservation code, which the staff said was not valid for access. There was no way to retrieve the ticket through the platform or email, and we were left completely stranded and disappointed.
We paid for a service we never received, and Booking.com provided no support, no communication, and no resolution. This is unacceptable. We trusted the platform for a seamless experience, especially for a world-famous site like the Louvre.
I demand a full refund for the tickets that were never delivered. Booking.com must take responsibility when they fail to provide access to paid services. At the very least, they owe us our money back and an apology for the inconvenience caused.
On July 28, 2025, at 10:00 AM, I purchased a Louvre Museum ticket through Booking.com. The reservation confirmation was sent immediately, and I was instructed to use the “Show Ticket” button to access my entry pass. However, when I arrived at the museum—on time and after waiting in line for several ...
I bought a Louvre Museum ticket through booking.com but only the reservation information was sent but the ticket information did not arrive to my email address. I provided the ticket through https://www.viator.com but only the reservation information was sent to my email address and that ticket does...
On June 12, I purchased tickets through Booking.com for a Louvre Museum and Seine River tour for two people (confirmation code: BK124867045721175). Due to a scheduling conflict, I canceled the reservation through the platform. Shortly after, I received an official email stating that I would receive ...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
Comments