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Booking.com Hotel Room Did Not Match Reservation – Requesting Refund
November 29, 2024 2:11 PM74
For our stay in Vienna from November 15-17, 2024, we booked two rooms through Booking.com, but the hotel provided us wit...h rooms that were entirely different from what we reserved. When we raised this issue with the hotel staff, they claimed there was nothing they could do and directed us to Booking.
