I recently reserved a room through booking.com, but things did not go as planned. I ended up paying twice but still did not receive my room. To make matters worse, they demanded another payment from me. They promised me a refund for the extra payment, but it's been two months and I'm still waiting. When I contact their customer service team, they simply tell me to be patient and wait some more. I'm becoming increasingly frustrated with the entire situation. I mean, I call and email every two days, but they never respond directly. And now they want me to wait ten more days? This company does not seem trustworthy to me. It's been a nightmare trying to get my money back. I just want this resolved as soon as possible.
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
When I tried to book a room on booking.com, I was told that my reservation had failed. So, I had to go through the booking process three times, only to find out later that I was charged three times for the same room. Even though I've been calling and emailing Booking.com for a few days, I still have...
I booked an accommodation with a free cancellation option through Booking.com. I canceled it on November 22, 2024, expecting a refund within 10 days, as initially promised. However, the refund period was then changed to 30 business days. Now, it has been over two months, and I still haven’t receive...
Hello, I attempted to make a hotel reservation through Booking.com. After entering and confirming my payment details, I received an error message stating, "Your reservation was not completed." When I checked my bank account, I noticed that the payment had been deducted, but I didn't receive a reserv...
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