Booking.com Amsterdam Leaking Room, Fraudulent Refund Offer

I booked a 3-night stay at the supposed accommodation. However, on the second night, dirty water started pouring from the upstairs bathroom shower, leaking directly through the ceiling into my room, specifically onto the bed! The room was already incredibly damp, with water seeping from all humid areas. This was not only a grave hygiene concern but also made the stay utterly impossible.

Since the water kept flowing, we had to leave the "hotel" in the middle of the night to find another place, as the person we contacted said they couldn't do anything. We searched for about 2 hours, but no hotels would accept us at that late hour. We were forced to return to the contaminated property and wait until morning, when we immediately checked out.

Consequently, I left without using the third night and made a new reservation through Booking.com for another hotel, booking number 5534****43. This proves I was forced to move to a different property due to your partner's uninhabitable conditions.

When I reported the situation to the property, they offered no solution. Then, someone contacted me, stating the owner was unwilling to refund, offering only two nights' pay in cash, if I didn't leave a review! They claimed they could only give it to me on Friday (after I checked out). When I insisted on Thursday, they said they might give it to me between 5-6 PM in cash, asking me to wait for their call. Furthermore, they explicitly threatened to deduct an extra two nights' fee if I left a review. After I explained the seriousness of the situation and how we searched for hotels all night, they inconsistently said, "Then I can only refund one night, after all, you stayed two nights." I absolutely refused, as I completely distrusted their offer.

The conditions were physically unacceptable, and the property's treatment of guests utterly contradicts Booking.com's reliability policies. Therefore, I demand a full refund for all three nights I paid for. This is an urgent matter, and I request immediate action.