I used Booking.com to book a hotel in Milan, and the payment was taken care of. During the trip, however, our car broke down, so we sent a message to the hotel asking for help. Neither the hotel nor Booking.com answered our messages, which was a shame. We tried to call the customer service number for Booking.com, but they didn't seem to care. The representative said they would call the hotel and get back to us, but we never heard from them again. We went to the hotel out of desperation, but they wouldn't let us stay and didn't give us our money back. We felt like we were treated unfairly and left alone in a city we didn't know. This was a terrible nightmare that made us feel helpless while we were away. We thought Booking.com would help us have a good time, but their lack of support and the actions of the hotel made us feel betrayed. Be careful when using online booking services, because they may not always be there for you when you need them.
I recently had a bad time with Booking.com, and I think other people should know about it. I booked a two-night stay at a hotel through their website, but I had to leave after only one night because of something that didn't go as planned. The hotel gave me a refund for the second night, but when I t...
I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal...
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
Booking.com promised that payment would be taken at the hotel, however, the money was debited from our account over two months before the check-in date. When we attempted to receive an explanation, we were unable to contact their customer support. Our problems began even before the trip. We severely...
I booked a hotel through Booking.com and had one of the worst experiences of my life. Despite the terrible conditions, Booking.com didn’t reach out once during my stay to check in or offer help. The room looked nothing like the photos. It was tiny, dark like a tomb, and there was barely space to mov...
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