I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal. Unforeseen circumstances caused a significant delay on the day of my flight, causing me to arrive later than expected. When I called the car rental company to see if I could pick up the vehicle I had reserved, I was shocked to learn that they couldn't because of my late arrival. Naturally, I turned to Booking.com for help and a refund of the prepaid amount. Instead of the support I had hoped for, I was met with disappointment. Because of my three-hour delay, the Booking.com representative informed me that they were unable to process a refund. It felt like an unjust and unfair decision, especially since the circumstances were beyond my control. Despite my request for sympathy, they refused to acknowledge the situation and denied my refund request.
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick-up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the ...
I booked a 4-day rental car through Booking.com along with my international hotel reservation. Our flight landed around 7 AM, and we were supposed to pick up the car at the airport. However, the rental company told us that the car wouldn’t be available before 11 AM. With two exhausted kids and hours...
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I scheduled a car rental through Booking.com, but the entire experience was a mess from the start. After confirming the booking, I received no clear or detailed information about the next steps. Worse, Booking.com charged my account without sending a confirmation SMS or requesting any approval—money...
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