Booking.com Charged Me for a Canceled Free-Cancellation Hotel

Booking.com Charged Me for a Canceled Free-Cancellation Hotel
Booking.com Charged Me for a Canceled Free-Cancellation Hotel
Özlem
Booking.com
February 17, 2025 2:52 PM38

I booked a free-cancellation stay at Hotel Airone in Venice through Booking.com, but at midnight, the hotel attempted to charge my card without my authorization. As soon as I noticed in the morning, I canceled the reservation immediately, and it was successfully marked as canceled.

However, despite the cancellation, the charge still went through, and now it appears on my credit card statement. I tried contacting the hotel, but they are completely unreachable. Booking.com refuses to provide any support, leaving me stuck with an unauthorized charge.

This is completely unacceptable! Booking.com, I demand an immediate refund! If a hotel offers free cancellation, charges like this should never happen! Fix this now!

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