I tried to rent a car through Booking.com, and the payment was taken from my account immediately. But then, without warning, my reservation was canceled—and now they refuse to return my money. When I asked for an invoice to at least document the transaction, they told me they couldn’t provide one because there was “no contract with the rental company.”
Instead, they just sent me a generic reservation confirmation, which is useless in proving that Booking.com actually charged me. My money is sitting in Booking.com’s account, not the rental company’s, yet they offer no transparency or proper documentation.
I am now preparing to file an official complaint and take legal action. Booking.com, I demand a full refund and a legitimate invoice proving this transaction. You cannot take ₺ from customers and hide behind vague excuses. Either issue the refund or give me the official documentation I need to pursue this legally.
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
On January 20th, I made a car rental booking through Booking.com, and the next day, I canceled it. Not only was it guaranteed for a refund, but I also added an extra guarantee for ₺2000. Despite canceling the next day, it's been a month, and I still haven't received the refund. When I check the site...
I booked and paid for a car through the Booking.com website, but when I went to the car rental office, they told me I couldn’t take the car. The issue is that I already paid the full amount, and I haven’t been able to get my money back from Booking.com. I provided all the necessary documents and met...
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