I booked a stay at the Basel Ibis Hotel through Booking.com for December 6-8, but the site canceled my reservation without my request and still charged my card. Assuming it was a mistake and that the payment would be refunded, I rebooked for the same dates.
Despite numerous calls and emails, I was initially assured that a refund would be processed within 7-14 days. However, during my most recent conversation, Booking.com claimed they couldn’t find the emails and blamed me for the issue, refusing to resolve it.
This behavior is unacceptable. Booking.com canceled the reservation, charged me twice, and then denied responsibility. I’ve already initiated legal proceedings and filed complaints. I won’t stop until I get my refund and justice.
I had a frustrating experience with Booking.com regarding my reservation at the Ibis Hotel in Brussels. On February 20, 2025, I mistakenly forgot to cancel my booking due to logging in with an old, inactive email address. Once I realized the issue, I immediately contacted customer service and explai...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank. However, ...
I booked a stay at the Grand Central Hotel in New York through Booking.com for October, with a free cancellation option valid until October 18. On August 9, I canceled the reservation within this period, expecting no charges. However, in October, Booking.com unexpectedly charged my card without my p...
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