Bedford Hotel in Brussels Delayed Refund of €150 Deposit via Booking.com

I stayed at the Bedford Hotel in Brussels, booking through Booking.com. I checked in on December 25 and checked out on December 26, 2024. At check-in, the hotel charged a €150 deposit to my credit card, which was supposed to be refunded upon checkout. However, despite the hotel claiming they processed the refund on December 27, I have yet to receive my money.

The refund should have been completed by now, but nothing has been credited to my account. I feel like I’m being misled, and this delay is entirely unacceptable. Booking.com needs to step in and resolve this issue immediately, as it is affecting my trust in the platform. I expect my deposit to be refunded without further delay.