For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com. I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 deposit.
The night before returning the car, it snowed. When I returned it, the staff immediately pointed out a small, pre-existing scratch under the left door—clearly marked previously. Despite the car being covered in snow, they directed me straight to the scratch and asked if I had taken pictures beforehand, which I hadn’t. They charged €1100 for this minor scratch.
I reported this to Booking.com, but they required multiple documents, including the rental agreement PDF and invoice. Despite providing everything, there was no resolution. This feels like a setup, and I’m deeply frustrated with both 387 Rentacar and Booking.com. I’ll never return to Bosnia after this experience. Booking.com must address this issue and take accountability!
For a seven-day (8th -15th June) family trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar (387rentacar.com) company at Sarajevo Airport through Booking.com. I initially booked through Booking.com. On arrival, we were unable to validate my credit card as the card provider could not...
Between May 25–27, I rented a car in Sarajevo via Booking.com. When picking up the vehicle, I initially opted for the package without insurance and a €1600 deposit. However, due to insufficient credit card limit, I was told I must instead purchase an insurance package for €120 and leave a €200 depos...
I rented a car through Booking.com in Sarajevo from May 25 to May 27. When I went to pick up the car, I was told that my credit card limit wasn’t sufficient, so I was required to purchase a package that included €120 insurance and a €200 deposit. I agreed and took the car. At the end of the trip, I...
For a five-day trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar company at Sarajevo Airport through Booking.com. I made the payment through Booking, but when we arrived at the office, different fees and insurance issues emerged. To avoid the hassle of finding another car rental c...
On July 7th, I rented a car from 387 Rentacar in Sarajevo through Booking.com, and my credit card was charged ₺9,816.25. Despite arriving at the office on time to pick up the car on July 20th, it was never delivered. Since then, I've contacted Booking customer service numerous times, emailed six tim...
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