At 2:38 p.m. on May 5, 2023, I used the BTCTURK Pro app and the Tron 20 network to send USDT to my Bitmart platform account. But because Bitmart changed their address, the money did not make it to my account. The BTCTURK account shows that the transaction seems to have gone through successfully. I'd like to ask that my account be credited with the amount of the transfer. The address used for the transfer was TBzXZLhcFi7bnvFYC94BhapTWNSU6EjF1R. The TxID is 689508613f5a1e86220d83c0e13da4826e8539589c74aba13fc2a44fb53a053b. I tried to get in touch with customer service, but they didn't answer my questions. Because of this, I want the fee I paid to transfer the money back to me. I have high hopes that I will soon get an answer to this problem and a way to solve it.
On January 24, 2025, at 18:53, I transferred ₺11,253.59 from my Kuveyt Türk BTC account to my BTC Türk account, yet as of 22:02, the funds have still not been credited to my balance. I contacted BTC Türk live support, and they kept insisting that the issue was on the bank's side. However, when I sp...
On 27.08.2025 at 17:16, I transferred 27,076 USDT via the TRC20 network from Telegram Wallet to my Bybit TR account. Although the transaction shows as successful, even after 55 minutes the amount has not been credited to my account. I attempted to reach customer support, but I have been unable to ge...
On August 6, 2025, at 18:30:08, I deposited a total of ₺14.996 to my Bybit account via EFT from my Yapı Kredi Bank account. My transaction reference number is 5130******29. However, the funds have not been credited to my Bybit account, and there has been no clear update or explanation in the app. Th...
Three hours after transferring USDT from Binance TR to Bitmart Exchange, the transaction funds have not yet been credited to my wallet. The transaction has not yet been completed despite my waiting. This has caused me a substantial financial loss, and I am dissatisfied with Bitmart's inability to re...
I have been a BTCTURK user for years, but my recent experience has been extremely frustrating. I transferred USDT from another exchange to my BTCTURK wallet, but due to using the wrong network, the funds did not appear in my account. For the past two days, I have been receiving the same generic res...
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