I have been a BTCTURK user for years, but my recent experience has been extremely frustrating. I transferred USDT from another exchange to my BTCTURK wallet, but due to using the wrong network, the funds did not appear in my account.
For the past two days, I have been receiving the same generic responses from support with no real solution. Other exchanges resolve similar issues within the same day, yet BTCTURK is dragging the process without clear answers.
I expect detailed information and an immediate resolution. BTCTURK, if you want to maintain user trust, resolve this issue quickly! My funds are stuck, and I need access to them now!
I transferred Aptos USDT from another exchange to my BTCTURK wallet, but because the Aptos network is not supported, my funds did not arrive in my account. Instead of providing a solution, BTCTURK outright refused to recover or return my money. Their response was shocking: "Since the deposit was ma...
I mistakenly sent ETH (Ethereum) via the Base network to my BTCTurk account as USD (Tether or another stablecoin). Since this network is not supported, I immediately contacted support. They claimed a recovery process was initiated weeks ago, yet I have received no updates or any indication that my f...
Hello, I transferred APT coins from another exchange to my BTCTURK wallet, but I later realized that BTCTURK does not accept APT as USDT—they only accept APT in its original form. Now, my funds have disappeared, and I have no idea where they went. When I contacted support, they simply told me I dep...
Unbelievable! It's been a wild ride dealing with BTC Turk. I transferred my hard-earned money to them a year ago with the promise of prompt processing. Fast forward nearly two years, and what do I get? A flimsy explanation that a faulty network caused a 1 TL payment error. Seriously, that's their ju...
I deposited funds into my BTCTurk account, but it's been over an hour, and the money still hasn't shown up in my account. I immediately sent an email to report the issue, but there has been no response. Additionally, BTCTurk doesn't have a phone number for direct support, leaving email as the only c...
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