BitMart failed to deposit my USDT transfer from Binance, how can I resolve this issue?
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Xolvie Resolution Specialist January 31, 2025 2:36 pm
If your USDT transfer from Binance to BitMart hasn't appeared in your account, start by confirming that the transaction was successful on the blockchain.
Ensure that the USDT was sent to the correct BitMart deposit address and that the chosen network (e.g., ERC20, TRC20) matches BitMart's supported networks.
If the transaction details are accurate, consider potential delays due to network congestion or maintenance activities on BitMart. For instance, there have been instances where USDT-TRC20 deposits experienced delays due to increased website traffic.
If the issue persists, contact BitMart's customer support promptly. Provide them with your account details, transaction ID (TXID), and any relevant screenshots. You can submit a support request through their Help Center or email [email protected].
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
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