As a loyal Bioderma user for years, I downloaded the Naos app to collect and redeem reward points. However, today when I tried to log in, I received a message stating "your account access has been blocked."
I am not alone—many other users seem to be facing the same issue, yet there has been no clear response or resolution from the company. I have spent a long time accumulating points through this app, and now all that effort seems wasted.
When will you fix this issue permanently? I expect immediate access to my account or at the very least a valid explanation. If this is not addressed soon, I will be forced to escalate my complaint.
Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
I can no longer access the Tango app because my device has been blocked. I have no idea why this happened, and I can’t seem to find any support to fix it. I have been locked out for months, and I am tired of waiting for a solution. I rely on this app, and I don’t want to switch to another platform. ...
I can no longer access the Tango app because my device has been blocked. I have no idea why this happened, and I can’t seem to find any support to fix it. I have been locked out for months, and I am tired of waiting for a solution. I rely on this app, and I don’t want to switch to another platform....
Out of nowhere, my Badoo account was blocked without any explanation. I’ve been a loyal user for over a year and have consistently paid for Premium membership. I’ve never had a single issue with the platform before, and I was genuinely happy with the service—until now. This block came without warni...
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