I have been playing DarkOrbit from Bigpoint for 15 years, but now all of my effort and money has gone to waste because of unfair practices. The company allows players to use cheat bots in the game, and they profit from it instead of enforcing fair play. What makes it worse is that the so-called game moderators are chosen from within the player base, which creates favoritism and bias. Even when you are right, they protect their friends. In my case, another player insulted me, and when I responded, I was punished with a permanent 100-year ban. This is completely unfair after 15 years of dedication and significant spending on the game. I have lost both my account and the money I invested. I demand that Bigpoint take responsibility, remove this unjust ban, and stop supporting a system that benefits from bots while punishing loyal players.
I am very frustrated with Bigpoint. I cannot access my ship named “Ya***,” and I assume that I have been banned, but no explanation was ever provided. This feels like a feudal system where decisions are made without transparency or accountability. Because of bot users, the game has already become un...
Hello, I am filing a complaint regarding Drakensang Online, a game by Bigpoint. Purchases were made from my account by family members without my permission. When I requested a refund, Bigpoint confirmed the situation and told me to contact my bank for the refund process. However, despite Papara bei...
I recently received a message from Bigpoint Customer Support stating: “You can report wherever you want. We even have screenshots showing you insulting your rival’s mother, and you openly admitted account sharing. If this is not a ban reason, then what is? You can email anyone you want, but your acc...
I have been banned in Marvel Contest of Champions. I invested so much time and money into the game, and I truly believe I didn’t deserve this ban. Either remove the ban from my account or refund the money I’ve spent. This situation is completely unfair — we dedicate so much effort, only to be banned...
I have been using my Bigpoint account for 16 years, and I am still actively playing. However, the account is tied to an old email address that I can no longer access. Because of this, I cannot add or verify a new email address, since the system insists on sending a confirmation code to the old addre...
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