Expert Option Denies Refund for Accidental Trading Error
I am writing regarding a problem I experienced with my Expert Option micro trading account in Nigeria. On 27 February 2026, I deposited 10 USD into my micro account and, by mistake, placed trades with the entire amount, which resulted in a complete loss of my balance. Immediately after realizing my error, I contacted Expert Option customer support and requested a refund of the 10 USD, explaining that the trade was placed mistakenly. However, I was informed by support that the money is non‑refundable and that nothing could be done about my situation. I respectfully request that Expert Option review this case and consider a full refund of my 10 USD deposit as a gesture of goodwill, given that the loss occurred due to a mistaken trade and involves a small amount for a micro account. I would appreciate it if my situation could be reconsidered and a positive response provided.
Hello Demilade, Thank you for reaching out and sharing the details of your situation. We truly appreciate you explaining what happened, and we understand how frustrating and disappointing this must feel. We regret to inform you that, in accordance with our Return and Refund Policy and standard trading terms, funds used in active trades (including those placed accidentally) become part of the trading activity and are non-refundable once the trade is executed and closed. If you would like your case to be reviewed once again, please share your account ID here so we can initiate a review. You may also contact us and include your account ID along with the transaction details. Our team will carefully check the information and provide you with a response. We are committed to supporting you and appreciate your understanding of our policies. If you have any other questions or need help with trading features, feel free to contact us anytime. Best regards, ExpertOption Team
