BetterMe Unauthorized Transaction On My Credit Card
BetterMe charged me extra without my consent. I initially registered at the offered price of $19.99, but I was unexpectedly charged $40.99 additionally. This feels deceptive, and I would not recommend using BetterMe to anyone. If you don’t want to be overcharged, avoid this app. They have not responded to my complaint, whether through their website or the app itself.
Hello. Thank you for leaving your comment. We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment. Our team has already reached you via email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe
I have reviewed your message and would like to clarify the situation. I did not authorize the $40.99 charge for the BetterMe 1-on-1 Coaching Plan. I only purchased the $19.99 subscription, and upon noticing the additional charge, I immediately canceled the $40.99 membership. I demand a refund for the unauthorized $40.99 charge as soon as possible. If this issue is not resolved promptly, I will have no choice but to contact the dispute department of my credit card provider and pursue legal action. Please ensure that the refund is processed promptly.
Hello! Thank you for sharing your complaint. Your request has been reviewed and addressed appropriately. Please check your email inbox and respond to us when you are available. If you have any further questions or requests, we are happy to assist you. Kind regards, Team BetterMe
