BetterMe Charged Me After I Canceled My Subscription and Deleted the App
I subscribed to BetterMe for only one month. When I decided not to continue using it, I canceled my subscription. However, the following month, I discovered that BetterMe charged me again without my consent. I followed the cancellation process correctly and even deleted the app. I don’t understand why I am still being charged. I expect BetterMe to resolve this issue immediately.
Progress
I subscribed to BetterMe only for a month. When I decided to no longer to continue using it, I canceled my subscription. Next month, I discovered that BetterMe charged me again without my consent. TI followed the cancellation process correctly, even i deleted the app. I don't understand why am I still being charged? I expect BetterMe to fix this issue immediately.
Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via email. Please check your inbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team
