Unauthorised Charge By BetterMe After Properly Cancelling Subscription
I subscribed to BetterMe for a $14 trial in September 2024 and made sure I cancelled before thr trial period ends. However, I recently discovered that BetterMe has been charging me $50.12 every month from October 2024 upto present without my consent. This is completely unacceptable! I followed the cancellation process correctly, so why am I still being charged? I demand a full refund for these unauthorized payments and expect BetterMe to fix this issue immediately or I will file a dispute from my bank. It’s disappointing that such a well-rated app would trap users in ongoing charges. I urge BetterMe to stop charging customers unfairly and process my refund as soon as possible!
Hello. Thank you for your comment. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via the email you provided us here. Please check your inbox. Kind regards, team BetterMe
