BeterMe Incorrectly Withdrawn Membership Funds
On September 17, I bought a membership to Betterme so I could do wall pilates. Even though I was first told the price would be 199.99 tl, when I checked my account I saw that I had been charged 299.99 tl and 499.99 tl in two separate transactions. I tried to get in touch with them, but I haven't heard back yet. This overcharge has made me angry and worried about the lack of communication and billing differences. I need a quick solution to this problem and a refund for the extra money I was charged. Betterme needs to take care of this quickly if they want to keep their customers happy and keep their good name.
Hello! Thank you for your reply. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. We apologize if your email remained without a reply. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Kind regards, team BetterMe
Thank you for your return. ID in the incoming e-mail 6467384.
