Unauthorized Charge in BetterMe App for Wall Exercise
Within the BetterMe app, I bought the Wall Exercise to add to my workout routine. When I downloaded the app, however, I was taken to a page about life coaching. Although I did not sign up for the service, I was still charged the full amount of 209 TL. I would like to request a refund for this particular charge. The app recommends contacting the App Store directly in order to submit a refund request. However, when I checked it out in the App Store, it said that it was completely free to use. As it appears that there was a charge made without my authorization, I'm looking for some help to fix this problem.
Hello! Thank you for leaving your comment. We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment. As an alternative, you can update this review and provide us with the 7-digit ID number of the automated email that you received from us. Kind regards, Team BetterMe
Dear Hilal T., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will respond to you as soon as possible. Best regards, The BetterMe team.
