My Annoyance With BetterMe's Confusing Billing System
I made a simple purchase using the BetterMe app, purchasing wall plates for 99 tl. To my surprise, they deducted three times that amount from my account. I immediately contacted them, but instead of resolving the issue, they stalled and dragged their feet. This experience has left me extremely frustrated. I want a quick resolution to this issue, including a full refund and the cancellation of my entire membership. It's disheartening to see a company with such a lack of transparency and customer service. What's worse, I didn't make this purchase through Apple and now I'm kicking myself. I hope my experience serves as a warning to others thinking about doing business with BetterMe.
Hello! Thank you for your feedback! Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. To understand what happened, please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Kind regards, team BetterMe
Hello Pinar Y.! Thank you for sharing your complaint. We would like you to know that the purchase process of our product can only be initiated with the explicit consent of the user. No steps can be taken without your direct permission. Your request has been appropriately investigated and addressed. Please check your inbox and respond when you have a free moment. We are ready to assist you with any other questions or requests you may have. Best regards, BetterMe Team
