5
Resolved

BetterMe Charged Me by Mistake, I Want to Cancel and Get a Refund

February 26, 2025 6:12 PM98
Güneş's Thank You Message
thank you

I accidentally subscribed to BetterMe and want to cancel my membership and get a refund. I was charged ₺179 and ₺209.99, but I did not realize it was a foreign website. I subscribed by mistake and did not intend to make this purchase. I want my money back.

February 27, 2025 2:34 PM (20 hours after complaint)

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Our team has already reached you via the email you provided us here. Please, check your mailbox. We would need a few more details for further assistance. Kind regards, team BetterMe

February 28, 2025 1:28 PM

Hello! Your request has been reviewed and handled appropriately. Please check your email inbox and respond to us when you are available. If you have any further questions or requests, we are happy to assist you. Kind regards, BetterMe Team

February 28, 2025 1:30 PM

Hello! It was a pleasure to assist you. We are always here, so please let us know if there is anything else we can help you with. Best regards, BetterMe Team

Güneş
March 1, 2025 8:44 PM

thank you

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