We purchased the Beko X30 TR POS device for our business two months ago, but it has been nothing but trouble. The device consistently fails to connect when processing payments, often resulting in a connection error on the first attempt. It only manages to process the payment on the second try, and this occurs in about 70% of transactions. This repeated error has been frustrating for our customers and disruptive to our business operations.
Additionally, we bought the device with a SIM card to ensure it could connect to the internet independently. However, despite the SIM card, the device has never once connected to the internet on its own. For two months, we have been in constant communication with customer service, but they keep shifting the blame—sometimes on banks, other times claiming it’s a nationwide issue. We need a reliable solution immediately, as this ongoing issue is severely impacting our business.
For 38 days, I’ve been unable to use my Beko POS device due to a battery issue. Despite calling the POS support line over 40 times, no solution has been provided. The financial damage to my business is significant, and I’m shocked that a company like Beko couldn’t supply a battery in over a month. A...
The Beko POS device has left me deeply dissatisfied. I purchased it on May 27, 2023, and just three days later, it started displaying an error message indicating it had been dropped or tampered with. I took it to the service center where they replaced a part for a hefty fee of 600 TL. However, on Ju...
Hello, I contacted Beko cash register service yesterday and scheduled a service appointment for today between 3 PM and 5 PM. They informed me that the Sarıgazi service team would come. However, the service team did not show up today, and to make matters worse, they closed the service ticket, falsely...
I bought the BEKO 300TR POS device, and it's been more than two weeks, but no one has shown up for installation. I’ve reached out to customer service several times, and each time I receive the same unhelpful reply: "Someone will get back to you." Hearing this phrase over and over seems more like a d...
I have been using two Beko 300 TR devices at my workplace. One of them has been in use for about four years and works without any problems, while the second device, which I purchased approximately six months ago and is still under warranty, has serious battery and printing issues. When I fully charg...
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