Beko TV Developed Screen Issues Three Times in a Year and Refused Replacement
I purchased a Beko B43 d 790 b model 43-inch television on December 31, 2023. Eight months later, a vertical line appeared on the screen. The service team repaired and returned the TV, but a month after the repair, ghosting issues began. I requested service again, and they repaired it once more. However, the service receipt mentioned a ₺500 charge, although the TV was still under warranty, which felt misleading. Yet again, just one month later, the same vertical line reappeared. This ongoing issue has been frustrating, and I was never provided a temporary replacement TV during repairs. Because of this, I paid for digital broadcasting services unnecessarily for 1.5 months without being able to watch. I requested a replacement TV to resolve my issue, but Beko refused, despite the TV failing three times within a year under warranty. Now, because I have escalated the issue to the Consumer Court, Beko has refused to repair it further. I am genuinely at a loss for words.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint and will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and requests for solutions regarding our products and services primarily through the channel. As the Beko family, we wish you days full of health and happiness. We are here for you 24/7, and we are here for your happiness. Beko Customer Communication Center
