Hello, last year I bought a Beko 75 inch TV to support it as a local and national brand. When the TV was delivered and installed there was a small hair-like stain on the screen, barely noticeable, the team who did the installation said it was dust, let it get dirty, get dusty, you can create a record before the warranty runs out, we will come, clean it, repair it and bring it back, so we made a mistake and accepted it at that time, but the other day I opened a service record, the service came and took the TV and said there were hairline scratches on the outside and that it was normal, despite my objection they said no action would be taken, we accepted we put up with it, we said okay, no problem bring our device, today the service guys came and left it. The TV initially had 1-2 dead pixels but as far as I can count there are 10 dead pixels on the TV, these dead pixels are increasing continuously or there were since it first arrived but we did not pay attention. I did a dead pixel test on the TV today, there are more than 10 dead pixels, I am sharing the videos and photos of these with you in the attachment, I called the service, there must be 5 or more for warranty. B said but there are 5 in a single area and there are one or two dense dead pixels in the other areas, there is also light leakage and clouding on the black screen but I don't care about them. These dead pixels are a big problem and are constantly increasing, which means that in the coming years when the warranty is over the TV screen will be covered with dead pixels and we will have to pay another TV money out of our pockets to have it fixed. I hope Beko Arçelik services will not say there is nothing wrong with this and send it back, I will never accept this, I will seek my rights through the Consumer Arbitration Board and legal channels. I kindly ask you to send a professional technical service team to my home, check here and repair or replace my device free of charge and eliminate my grievance. Thank you.
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