Due to issues, I filed a service request for my warranty-covered B43L 5531 4W2 TV on August 28, 2023. The earliest available appointment is said to be on September 2, 2023. Even if the service arrives on time, the repair process will take another 8-10 days. When I dropped the product off at the nearest service center on my own, they insisted on charging me an upfront fee of 4,800.00 TL, claiming that the internal panel damage was not covered by warranty. Despite the fact that there is no visible external damage to the TV screen, they claim internal panel breakage has caused significant distress. I demand that the necessary actions be taken to replace the item within the warranty period. If not, I will vigorously defend my rights through Consumer Rights and social media in order to address my complaint and prevent others from experiencing similar problems.
I purchased a Beko B43 d 790 b model 43-inch television on December 31, 2023. Eight months later, a vertical line appeared on the screen. The service team repaired and returned the TV, but a month after the repair, ghosting issues began. I requested service again, and they repaired it once more. How...
I sent my TV to Dikmen Beko service for repairs on August 17, 2023. It was still under warranty. The Beko service took 37 days to fix the TV and didn't give any explanation. They took longer than the allowed 20 business days to complete the repairs. Even though I told them they needed to replace my ...
The TV I purchased on December 23rd was delivered a few days later, only to be discovered as damaged. The service team promised a replacement, inquiring about my preference for a refund or exchange due to the lack of a revised model. Opting for an exchange, my initial motivation for a December purch...
I contacted customer service regarding my Beko TV, which is still under warranty, due to a "sound but no picture" issue. Although a service request was opened on November 6, 2024, my TV was not repaired within the legal maximum repair period of 20 business days. On December 12, 2024, I was informed ...
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