Beko Ignored My Free TV Replacement Request After Delayed Repair
I contacted customer service regarding my Beko TV, which is still under warranty, due to a "sound but no picture" issue. Although a service request was opened on November 6, 2024, my TV was not repaired within the legal maximum repair period of 20 business days. On December 12, 2024, I was informed that the TV had been repaired. Since the maximum repair period was exceeded, I requested a free replacement of my TV with an equivalent model, as guaranteed by the Consumer Protection Law No. 6502. Despite repeatedly discussing this with both customer service and the service center, my lawful request continues to be ignored.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint and will contact you as soon as possible. We kindly ask you to send any information, suggestions, opinions, and solution requests regarding our products and services to us. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Contact Center
After I wrote my complaint about the issue on your site, Beko customer service called me and asked again what the problem was. After listening to me, they said that I was right and that they would send an email to the relevant department to ensure the issue was resolved, and that they would personally handle the matter. They also mentioned that they would call me back. However, no one called me, and no one made any effort to resolve my issue. For this reason, I definitely do not recommend buying Beko and Arçelik brands because if you encounter any problems, there is absolutely no one to deal with it, and you cannot find anyone to address your concerns.
