Beko Refrigerator Persistent Cooling Problems and Service Failures
I purchased a Beko refrigerator in 2019 with a warranty until 2026. Last year, it had cooling issues due to the rear motor guard, which the service said needed removal to prevent overheating. After temporary use, this year the freezer section again had freezing issues, failing to freeze meat within 48 hours. The service blamed overloading, restricting the freezer to just 8 kilograms despite its 100-liter capacity. They emptied the freezer, labeling it as user error, without providing a solution. Despite responsive customer service, the local service in Bandırma has yet to resolve the issue. If not fixed soon, I'll have to escalate this to consumer arbitration, regretting my choice of Beko for its supposed reliability.
The service dismissed it as user error and left it at that. I want them to write a detailed explanatory report, but they didn't.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will get in touch with you as soon as possible. We kindly ask you to convey all kinds of information, suggestions, opinions, and solution requests regarding our products and services to us primarily. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Contact Center
