The Beko refrigerator I bought six years ago when I got married has had the compressor fail twice in that time. Most recently, in September 2023, the authorized Beko service in Beşiktaş, Istanbul replaced the compressor and charged us ₺5,000 at the time. Now, less than two years later, the replaced compressor has failed again, and I’m being asked to pay ₺14,500 for a new one. Since the replaced compressor only had a one-year warranty, it’s no longer covered. Are Beko parts designed to break just one year after the warranty ends? I should also mention that my refrigerator is currently one of the most expensive models Beko sells, with a market price of over ₺60,000.
On December 3rd, 2022, I got a new refrigerator from Beko, but it failed after only three months of use. I contacted Beko for assistance, and they advised me that the refrigerator needed to be replaced, but they also asked an additional 8,000 Turkish Lira. Because I was unwilling to pay the addition...
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
As a result of my recent experience with Beko, I feel compelled to file this formal complaint. In 2019, I purchased a Beko brand refrigerator; however, shortly after the warranty expired, the appliance began frequently malfunctioning. The replacement of the broken parts cost 600 TL, but the device s...
Last year, I purchased a Beko freezer, and just recently, I've noticed that the upper section is freezing while the lower part is thawing out. I reached out for assistance, and they discovered that the grill in the rear had rusted, resulting in damage to the hose and leading to a gas leak. This issu...
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr...
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