On October 26, 2025, we purchased a Beko 7070MB Deep Freezer. The product is still under its manufacturer warranty as well as an extended warranty.
I called Beko Customer Service and opened a service request three weeks ago, but no technician has visited yet. I have already filed a complaint with the Ministry of Trade regarding the lack of service.
If Beko cannot provide proper service, why was I encouraged to purchase the extended warranty? It has been three weeks, and the service still hasn’t come. Every time I call, I am told that the request has been forwarded to the service team, yet no one ever follows up.
I request that Beko immediately dispatch a technician to repair the product or replace the unit if it cannot be fixed under warranty.
I bought a Beko refrigerator on December 3, 2021, expecting a reliable appliance from a reputable brand. However, just three days after the warranty expired on December 6, 2024, the refrigerator suddenly stopped working. When I called for service, the technician informed me that the pipes in the upp...
My Beko deep freezer has stopped cooling, and this isn’t the first time I’ve faced this issue. Previously, a service technician came, claimed it was working, and installed a part, but the same problem has returned. I have no place to store the food, and when I called for service today, they told me ...
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr...
I bought a Beko deep freezer from beko.com.tr in 2020 and left it in its original packaging until August 2024, when I finally decided to get it set up. Surprisingly, I was informed that a fee was required for the installation due to the elapsed time of 3 years since the purchase. The condition in qu...
I purchased a Beko 670530 EB refrigerator from an authorized Beko dealer in 2020. For about a month now, I have been experiencing a water leakage issue in the freezer section. After the problem began, I contacted the authorized service center. During the first visit, the technician said that the he...
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