I purchased a Bein Sports subscription, and the customer service team called me every day until the subscription was activated, assisting me with the subscription process. During my subscription, they informed me (via voice logs) that I would be able to freeze my subscription for two months in the future. I contacted customer service after the league ended to have my subscription frozen, but they informed me that such a service was no longer available and that it only applied to annual subscriptions. I reminded them that this option was never explicitly mentioned during the subscription process and that I was specifically told I could cancel my subscription for two months. They did, however, dismiss my complaint and provide an unfavorable resolution.
I am a Bein Sports digital platform subscriber and I am having serious problems with the service. During almost every match broadcast, the stream constantly freezes, I have login issues from time to time, and I often cannot see the matches I want to watch. The freezing problem is continuous during t...
I contacted Bein to cancel my subscription due to technical issues. During the call, the representative offered me a new package. I clearly stated that I would only accept the new membership if my device's issues were resolved and it was fully operational. The representative assured me that a servic...
I was called by BEIN Sports representatives and persuaded to sign up for a membership under misleading information. They set up a subscription that was supposed to be paid in 12 monthly installments, but the entire amount was charged at once. They claimed to have a partnership with Türk Telekom and ...
On 26.04.2025, I was contacted by BEIN Sports customer service team regarding a campaign offering access to Turkish Süper Lig and English Premier League matches. During the phone call, I clearly informed the representative that I do not have a television or internet service. Despite this, I was assu...
I initially chose Bein Sport's Tod application with three screens. On February 20th, I phoned customer service to upgrade to a four-screen plan for an additional ₺20. Customer service promised me, ''repurchase the same package, we'll deduct the ₺20 difference and refund the remainder." This can be v...
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