My complementary AXA insurance with policy number 7644295 was issued on 10.06.2025, and on 21.06.2025 I unexpectedly suffered a heart attack and was taken to the hospital, where I wanted to undergo the treatment planned by my doctor. However, at that time I was informed that due to the three-month waiting period for inpatient treatments, surgical procedures could not be performed. After the three-month waiting period had passed, my authorization request was rejected on the grounds that this illness could not have developed within 11 days. Yet, I have never had any previous complaints, records, or doctor’s reports related to the heart. A rejection decision based on assumptions is not a reasonable response for me. I kindly request that my authorization request be reconsidered and approved, otherwise I will file my complaint with all relevant authorities.
Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under...
I'd like to express my frustrations and concerns about the repair process for my vehicle following an accident on June 15, 2021. The difficulties and ordeal I've been through since the opening of claim file number 112759 are detailed below. Following the filing of the claim, my vehicle was evaluated...
Hello, I received an offer from AXA on 03/03/2025 with a validity date of 14/04/2025 to renew my daughter's health insurance, which will expire on 15/03/2025. On 07/03/2025, I objected when the agency inadvertently made a single withdrawal from my credit card when it should have made the collection ...
Axa Insurance has been refusing to approve my surgery for the past week, citing non-existent reports from 10 years ago in my e-nabiz (personal health record). When I call their customer service, all they say is that that department will contact me, but I never hear anything else. It's extremely frus...
On November 7, 2025, we submitted a pre-authorization request at WM Medical Park Pendik Hospital for my mother under Allianz Private Health Insurance and Supplementary Health Insurance coverage. The SGK registration was completed at 11:05, and the request was received by Allianz at 11:08. However, o...
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