AXA Keeps Charging and Canceling but Fails to Process My Health Insurance Policy
Hello, I received an offer from AXA on 03/03/2025 with a validity date of 14/04/2025 to renew my daughter's health insurance, which will expire on 15/03/2025. On 07/03/2025, I objected when the agency inadvertently made a single withdrawal from my credit card when it should have made the collection in installments, they canceled it, but they could not make the installment collection again. For 11 days, they have been making one collection and one cancellation from my card, but they cannot make an installment withdrawal, and now my policy is still not formed, I have been victimized by the lack of solution. Policy information is as follows; agency no 566718** product no 7748 price introduction no 866780**
In the investigation conducted on the complaint reflected through your site by Mr. M., it was observed that the policy was approved by collecting the premium. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management
Yes, the collection was made, but it was done in a single transaction, so it was not a solution but rather enforced.
