Hello, I received an offer from AXA on 03/03/2025 with a validity date of 14/04/2025 to renew my daughter's health insurance, which will expire on 15/03/2025. On 07/03/2025, I objected when the agency inadvertently made a single withdrawal from my credit card when it should have made the collection in installments, they canceled it, but they could not make the installment collection again. For 11 days, they have been making one collection and one cancellation from my card, but they cannot make an installment withdrawal, and now my policy is still not formed, I have been victimized by the lack of solution. Policy information is as follows; agency no 566718** product no 7748 price introduction no 866780**
My complementary AXA insurance with policy number 7644295 was issued on 10.06.2025, and on 21.06.2025 I unexpectedly suffered a heart attack and was taken to the hospital, where I wanted to undergo the treatment planned by my doctor. However, at that time I was informed that due to the three-month w...
Do you think just conveying my complaint to the customer representative would be enough to reduce my anger? Of course, it wasn't enough. I will complain from every platform as you can see. Especially with the example of going through the refund processat AXA , the situation of having to mess up the ...
On 04/09/2024, through your agency, I arranged a European educational travel insurance policy (distance contract) over the phone for my son's educational trip to Italy, specifying the travel date of 14/09/2024. The policy was issued with the same date as the start date. However, the consulate clearl...
I bought Axa Sigorta health insurance for my parents and myself last year. During the renewal period this year, they increased the premium for the same policy we had last year by a whopping 3.5 times. We decided to renew and pay in installments, but to our surprise, the installment option had been d...
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