Brand-New Audi A3 Keeps Failing With Warning Lights From Day One

On November 13, we purchased a brand-new Audi A3 from the Audi Avek dealership in Tekstilkent, Istanbul. Just one day after taking delivery, all warning lights in the vehicle suddenly turned on at the same time, with continuous audible and visual alerts activating one after another. We immediately took the car back to the Avek service center where it was purchased. After the vehicle stayed in service for two days, we were told the issue had been resolved and the car was returned to us. However, later that same day, the vehicle began showing the exact same faults again, forcing us to bring it back to the service center once more. This time, the car remained in service for five days, and we were informed that a faulty sensor in the rearview mirror had been identified, replaced, and that the issue was resolved. Yet only two days after taking the car back, the same warning alerts appeared again. When we brought the car to the service center for the third time, we were told it would be ready in about seven days. When we went to pick it up, we were informed that the warnings had appeared again, that the car could not be delivered, and that it had to be taken back into service. After remaining in service for approximately ten more days, we finally received our car today and, trusting Audi’s quality and the authorized service staff, we set out on a long trip. However, we are once again forced to travel in an unsafe vehicle, with the same warning sounds repeating and the electronic systems behaving unpredictably on their own. Since November 13, the vehicle has spent a total of 24 days in service, intermittently. During this entire process, we have received no meaningful support from either Audi Turkey or Doğuş Otomotiv. In our conversations, we were repeatedly given vague statements such as “Your vehicle is being checked,” “We contacted Germany,” “We are waiting for software,” “We understand you,” and “You are right,” but no concrete solution was ever provided. It is also concerning that while we experience these warnings immediately upon getting into the car, the service staff—who claimed to have performed approximately 600 km of test driving—said they did not encounter the same issues. This zero-kilometer vehicle, for which we paid a significant amount trusting the Audi brand and its quality, has effectively become a defective product for us due to the recurring failures and serious safety concerns. I do not want to pay for Audi’s defective product with my own money, be forced to drive an unsafe vehicle, or live with this ongoing uncertainty. For all these reasons, I demand that this brand-new vehicle, which has shown the same defects repeatedly, be replaced with a new, problem-free vehicle in the same segment. Otherwise, I will pursue all my legal rights to the fullest extent, including filing a claim for compensation.