We bought a BMW iX car from Borusan Avcılar in Istanbul in October 2022. In July 2023, the car had a problem with one of its headlights, so we quickly let the service center know about it. They said it was a software problem and gave us the car back a few days later. Unfortunately, the problem happened again after a few days of driving. We went back to the service center, and this time, they said that the headlight needed to be replaced. They told us that the vehicle would have to stay in the shop for 10-15 days. During this time, they gave us a replacement car that had much lower specifications, and we agreed to take it even though we weren't too happy about it. After we got our car back, it quickly started having another problem. The service center found an issue with the battery cooling unit. They said it's a big safety problem because there's a chance it could catch fire or explode. They asked to keep the car until the problem was fixed. After waiting for a long time to get our car back from servicing, we found out that the screen and steering buttons weren't working. When I brought it back to the service center, they told me that they didn't have enough experience with electric vehicles, so they couldn't fix it right away. We don't trust the vehicle anymore and we've asked for a new one or our money back. Borusan gave us a replacement vehicle, but it wasn't as good as ours. When we said no to this offer, they said we didn't appreciate the brand. If BMW is really supposed to be a high-end brand, why are we paying so much for service and performance that is below average? We have been really unhappy and have had to deal with people avoiding giving us straight answers. We want to make it clear that we won't take the car back, and if needed, it will stay at their service center. Basically, Borusan Avcılar hasn't helped us at all. I think it's important for people who are thinking about buying an electric car to do their homework before making a decision.
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...
In November 2023, I purchased a BMW i4 from Özgörkey in Turkey. Following this purchase, I encountered several issues, one of which was quite significant. Firstly, as the initial problem, it was stated before the purchase that the range would be approximately 590 km, but under normal conditions, it ...
My 2022 model BMW iX experienced a steering system error. When I took it to Gaziantep Erenler Automotive, they initially mentioned a software issue, requiring a day for resolution. The next day, they informed me that the steering box needed replacement. As of October 18, 2023, the required part is s...
On May 1, 2023, I bought my car from Avcılar Borusan, where they claimed it to be our own vehicle with me as the first official owner. They assured me that they conducted the inspection themselves, emphasizing that it shouldn't be done elsewhere. Offering a 5,000 km or 3-month warranty initially, wi...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
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